Shipping policy

Moréa Shipping Policy

Production and preparation typically take 3–5 business days, excluding weekends. After dispatch, transit takes approximately 7 days, depending on the destination and carrier. These are separate estimates, not guaranteed arrival dates. Tracked shipment is included for your convenience.

Our arrival quality guarantee

Please inspect your piece on arrival. If it arrives damaged or defective, or we made it differently from your confirmed order, contact contact@moreasupply.com within 24 hours of delivery with your order number and clear photos.

For a verified covered issue, our first solution is a free replacement, including shipping, with no return required. Damage caused by later wear, accidents or misuse is not covered. Later reports are assessed on the evidence and applicable consumer rights. See our Refund Policy for details.

Personalization, addresses and changes

Each piece is crafted using the details in your confirmed order. Please carefully check names, spelling, name order and your complete shipping address, including any apartment or unit number.

Noticed a mistake? Contact us right away and we will gladly check whether a correction is still possible. Personalization changes depend on production status, and address changes depend on shipping status. A correction is confirmed only when our team explicitly confirms in writing that it has been made.

Customer-entered personalization or address errors are not covered by our complimentary replacement guarantee. If this happens, please reach out so we can explore available options and explain any costs before you decide. If the error is ours, we will make it right at no cost to you.

Personalized pieces cannot be returned for change of mind. Change-of-mind personalization changes and cancellations are unavailable after production is confirmed. This does not affect claims for defective, incorrect or undelivered goods, or mandatory consumer rights.

These terms do not limit mandatory consumer rights, including any entitlement to a refund or other remedy. Orders placed before this policy update remain covered by the terms in effect when they were purchased. We will honor any broader guarantee displayed at the time of purchase.

Please see our Refund Policy for details about replacements, refunds, and return shipping.

For any questions or assistance, contact contact@moreasupply.com.